Frequently asked questions

What is Crew Content Club?

Crew Content Club is a monthly subscription that delivers ready-to-post social media content for local service pros: contractors (HVAC, plumbing, roofing, electrical), lawn care, pest control, house cleaning, pool service, auto detailing and pressure washing.

The service is faceless and done-for-you. Each month we send you a content kit you can post on your own business accounts. We do not take over your pages, and we do not promise leads, followers, calls, or revenue. Our job is to give you solid, ready-to-use posts so staying visible online takes less of your time.

Who is this for?

Small and mid-size local service businesses who want regular social media posts without hiring a full-time marketer or building every graphic themselves.

You still post the content on your own accounts. One subscription covers one trade and one business. If you need a second trade, you will need a second subscription (or you can change the trade we produce for future kits).

What's included in the $79 plan?

The $79 plan is a ready-to-post monthly content kit for one trade or industry (for example HVAC, plumbing, lawn care or pool service).

You get 30 posts every month for your trade. Each post includes a finished graphic (JPG or PNG), a caption, and suggested hashtags, in a downloadable kit (graphics plus a PDF or text document for the captions). Your 30 posts include seasonal tips, review-request posts, and promo posts. The mix changes with the season, and we do not fix a set number of each type.

Your first kit also includes the Starter Guide. Every monthly kit after that also includes the 1-page monthly checklist.

This plan uses our standard artwork. It does not include your logo on the graphics, filled-in captions, short videos, Google Business Profile posts, a monthly promo, or a review kit. If you want those, see the $197 Branded plan.

The first 20 customers can get this plan at the $49/month founding price (see “What's the founding member price?”).

What's included in the $197 Branded plan?

The $197 Branded plan is your whole local marketing month, done for you, with your name on every piece. It includes everything in the $79 Ready-to-Post plan, plus:

Your logo, name and phone on all 30 posts, with every caption filled in
4 short videos a month for Reels, TikTok and YouTube Shorts, including videos from your own job photos
4 Google Business Profile posts a month, written to Google's rules
Your monthly promo, done: a feed post, a story, a promo video, a Google offer post, a text message and an email
A review kit: QR review cards and a counter sign in your first kit, ready-to-send review requests, and posts from your reviews

You send your files at crewcontentclub.com/upload.

If we have your form in time, your kit is branded with it. If you send fewer than 10 photos or 5 reviews, we use what you sent and fill the rest of the kit with standard artwork. No offer this month? We run a seasonal campaign with no price on it. We never set your prices.

How do I customize content on the $197 Branded plan?

If you are on the $197 Branded plan, send the following at crewcontentclub.com/upload:

Your logo (PNG, JPG, or SVG). Once is enough.
This month's offer and its end date, if you have one
Your holiday or special hours, if they apply
Your Google review link
As many as 10 job-site or completed-work photos you have the right to use (JPG or PNG, each file 25 MB or smaller)
As many as 5 reviews (paste the text in the form, or attach a screenshot or PDF)

Please only send photos and reviews you have permission to use in your marketing.

Your first kit still goes out within 24 hours of signup. If we already have your form, that first kit is branded. If we do not have it yet, we send the standard 30-post kit for your trade within 24 hours so you are not waiting, and we apply your branding starting with the next kit on the 1st of the month after your form arrives.

The $79 Ready-to-Post plan does not include custom branding. You can upgrade if you want the Branded plan.

How and when are kits delivered?

We email you a download link.

First kit: within 24 hours of signup. It includes 30 posts and the Starter Guide.
After that: every kit goes out on the 1st of the month. Each of those kits includes 30 posts and the 1-page monthly checklist.

If you sign up late in a month, you will still get a first kit within 24 hours, and you will also get the regular kit on the 1st of the following month — even if those dates are only a few days apart. If you sign up on the 1st, you get one kit that day, not two.

Each kit has 30 posts for your trade: JPG or PNG graphics, plus captions and hashtags in a PDF or text document. Posting your kit takes 15 minutes once a month. You stay in control of what posts and when.

If you cannot find or download a kit, email [email protected] and we will help. You should not have to pay again for files you already paid for.

How do I download and post the content?

Open the delivery email and use the download link to get that month's kit.
Pick a post — the graphic plus the matching caption and hashtags.
Upload the graphic to your business Facebook or Instagram account (kits are sized for Facebook and Instagram feed posts. If you want to use a post on another platform, adapt it to fit. You stay in control of what posts and when).
Paste the caption and hashtags, add your phone number or website if you want, and publish.

You are responsible for posting, for following each platform's rules, and for making sure offers, pricing, licensing, and contact details in a post are accurate for your business before you publish.

Skip any post, edit a caption, or add your own photo. You stay in control of what posts and when. A longer walkthrough is in How to download and post your content.

What's the founding member price?

The first 20 customers can subscribe to the $79 Ready-to-Post plan at a founding price of $49/month. It does not apply to the $197 Branded plan.

You keep the $49/month rate for as long as that founding $79-plan subscription stays active. If you cancel, the founding price is lost; a later new signup is billed at the regular price then in effect. If you upgrade to the $197 Branded plan, you pay the standard $197/month rate (Lemon Squeezy prorates the change). If you later downgrade back to the $79 plan, you are billed at the standard $79/month rate, not $49.

If you think you should have the founding rate and your invoice looks wrong, email [email protected] and we will check.

How does billing work?

Billing runs through Lemon Squeezy, which is the merchant of record. That means Lemon Squeezy processes your payment, handles applicable sales tax, can issue invoices and refunds, and is the company in the billing system for your subscription.

You subscribe and pay at checkout on Lemon Squeezy.
Subscriptions renew automatically each month until you cancel.
You can update your card, view invoices, change plans, or cancel in the Lemon Squeezy Customer Portal.

Customer Portal: https://crewcontentclub.lemonsqueezy.com/billing
Or use the “Manage subscription” / “View order” link in your Lemon Squeezy receipt email. Sign in with the email you used at checkout; Lemon Squeezy will send you a one-time sign-in link. No password is required.

You can also generate a PDF invoice from the Customer Portal billing history or from Lemon Squeezy's My Orders page.

Your card statement lists the charge under Lemon Squeezy, our payment processor, as LEMSQZY* CREWCONTENTCLUB. Some banks shorten it to the first few letters, such as LEMSQZY* CREWCONT.

We do not offer pauses at launch. You can cancel anytime and keep access through the end of your paid period.

A longer walkthrough is in Managing billing in Lemon Squeezy.

Sources: Merchant of Record, Customer Portal, My Orders, Generate Invoice.

Can I cancel anytime? How?

Yes. You can cancel anytime in the Lemon Squeezy Customer Portal. See Canceling your subscription.

Cancellation stops future renewals. You keep access, including any kit you already paid for, through the end of your current paid period. You also keep a perpetual right to use posts you have already received, even after you cancel. We do not refund a partial month except in the first-charge situation described under “What's your refund policy?”

Open the Customer Portal (link above) or the manage-subscription link in your receipt email.
Sign in with your checkout email (Lemon Squeezy emails you a sign-in link).
Open your Crew Content Club subscription and cancel.

If you run into trouble, email [email protected] and we will help. We will not make it hard to cancel.

Sources: Subscriptions, Customer Portal.

What's your refund policy?

First charge: If you request a refund within 7 days of your first charge, and you have not downloaded your first kit, we will refund that charge in full and cancel the subscription.
After that: No partial-month refunds (including after the first kit has been downloaded, or after day 7). You can still cancel anytime and keep access through the end of the period you already paid for.
Duplicate or mistaken charges are always refunded.
We do not refund because a post did not bring in leads, followers, or revenue. We do not guarantee results.

To request a refund, email [email protected] from the address on your account and include your business name and the reason. Requests outside this policy are reviewed by our team; we will not promise a yes or a no in advance.

More detail: Requesting a refund.

How do I update my card, view invoices, or change plans?

Use the Lemon Squeezy Customer Portal. See Managing billing in Lemon Squeezy and Changing plans.

Update your card or payment method: sign in, open your subscription, and update the payment method. Do not email us a card number.
View invoices: open your billing history in the Customer Portal, or use My Orders, and generate a PDF invoice. Add your business name, address, and tax ID before you download the PDF.
Change plans: you can move between the $79 Ready-to-Post plan and the $197 Branded plan in the portal. Lemon Squeezy prorates plan changes automatically; you should see the amount before you confirm. After an upgrade to Branded, branded content begins with the next 1st-of-month kit after we receive your upload form. We do not promise a mid-cycle rebuild of a kit already delivered. Founding-price effects of an upgrade or downgrade are explained under “What's the founding member price?”

What if a payment fails?

If a renewal payment fails (expired card, insufficient funds, or a bank issue), Lemon Squeezy will email you and automatically retry the payment four times over two weeks. During that “past due” period, your subscription stays active and you keep access.

If all retries fail, the subscription becomes “unpaid,” you lose access to new kits, and Lemon Squeezy sends follow-up emails with a link to update your payment method and reactivate.

The fastest fix is to update your payment method in the Customer Portal right away. If you need help, email [email protected].

Source: Recovery and Dunning.

Who makes this content?

Our team creates your content. You stay in control of what posts and when.

We keep the content accurate and safe for local service businesses: no dangerous DIY instructions and no claims we cannot stand behind.

If a post looks off for your business or your local market, tell us. We'll take those notes for the next kit.

Will this get me more leads, followers, or revenue?

We do not promise leads, followers, or revenue. Crew Content Club sells ready-to-post content, not a lead-generation or advertising service. Results depend on your market, how often you post, how you follow up, reviews, pricing, and other factors we do not control.

What if the content isn't a fit? Can I get a revision?

Skip any post, edit a caption, or add your own photo before you publish. You stay in control of what posts and when.

We do not offer a guaranteed same-month rewrite of the kit. If you tell us what is not working, we will apply those notes to the next month's kit.

If you are on the $197 Branded plan and we made a clear error (wrong or missing logo, or a photo or review used incorrectly), email [email protected] and we will correct that file.

Can I use one subscription for more than one trade or location?

One subscription covers one trade and one business. If you need a kit for a second trade, you will need a second subscription, or you can ask us to change the trade for future kits.

Use posts you have already received on that business's own accounts, including after you cancel.

How do I contact support?

Email [email protected] from the email on your account. Include your business name and a short description of what you need (billing, a missing kit, a branding upload, and so on).

We will not ask you to email a credit card number, and we cannot issue out-of-policy refunds or legal commitments without review by our team.

More: Contacting support. Website: https://crewcontentclub.com.